PO Box 780398, Orlando, FL 32878-0398 CELLPHONE and VOICE MAIL - 407-325-1482 EMAIL - candor @ gmail . com A few words in a resume can not adequately represent what I can bring to your organization, so I encourage you to call and ask specifically what you need to know to determine if I am the right person for you. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Summary I lead by example, adapt easily to situational requirements, and facilitate projects through initiative and teamwork, motivating others with disciplined enthusiasm. I multi-task smoothly in high-pressure situations and fast-paced environments, organize effectively, and create solutions where others might only see problems. I communicate clearly, counsel sensitively, and listen to understand, not just to hear. I enjoy challenges, learn quickly, and get the job done on time and under budget. I bring energy, creativity, and initiative to every task I undertake. To be blunt, I can talk the lingo, but prefer to get the job done without pretenses. While much of my career has focused on human services and consultations because I enjoy the inherent rewards found in helping others, my life experience is and interests are diverse and eclectic. I welcome you to question or test me. I thrive on learning and am open to any position in any field that offers a challenging and rewarding work experience. My personal interests include music, writing, photography, computers, learning, softball, running, staying fit and living healthy, community service, helping others, and sharing positive activities with friends. I offer my knowledge, experience, and abilities to your organization. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES EDUCATION Graduate Cornell University Extention, Brooklyn NY, 1980-1990 Continuing Professional Education in Health Care Management, QA Audits, Behavior Management, Community Relations, Day Treatment Program Operations. Brooklyn College, CUNY, Brooklyn NY, 1987-1988 Graduate Study in Child Psychology Undergraduate Brooklyn College, CUNY, Brooklyn NY 1983-1987 Bachelor of Science in Psychology, Major GPA 3.84, Summa Cum Laude US Army, Ft. Sam Houston, Texas, 1974, Silas B Hayes Hospital, CA, 1975 Emergency Medical Specialist, Paramedic, LPN, 1974-1975 Professional Health Care Risk Management, University Behavioral Center Quality Assurance Management, Psychiatric Solutions, Inc Continued In-Service education in current standards for infection control, safety, CPR, First Aid, DCF, AHCA, OSHA, and Joint Commission regulations for residential hospitals. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES LICENSURE/CERTIFICATION Certified/Licensed Health Care Risk Manager, AHCA, 2008-present Professional Crisis Management, Level II Practitioner, 2001-present CPR, BLS for Health Care Providers, AHA, 2001-present Universal First Aid Certificate, ASHI, 2001-present Emergency Medical Technician, US Army, California and Texas, 1974-76 Licensed Practical Nurse, US Army, California and Texas, 1974-76 Qualified Mental Retardation Professional, New York, OSHA, 1983-91 CPR Training Trainer, American Red Cross, New York, 1978-1992 Advanced First Aid Trainer, Am. Red Cross, New York, 1978-1993 Behavior Management Trainer, New York, 1980-1993 Crisis Intervention - New York, 1978-1993 QA Auditor - New York, OSHA, 1984-1993 LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Honorable Discharge, US Army, 1976 Employee of the Month, Brooklyn Developmental Center, 1979, 1981, 1983 Deans List, City University of New York, 1985, 1986, 1987 Special Baccalaureate Program Honors, City University of NY, 1986, 1987 Member, Honor Society, Brooklyn College, 1987 On The Spot Award, University Behavioral Center, 2002 Numerous "Fish" Awards, University Behavioral Center, 2002-2004 Three Star Awards, University Behavioral Center, 2004-2006 Central Florida Computer Society, Vice President, 2000 Autistic Children's Christmas Party, Webmaster, Logistics, Comm., 2000 ONElist Groups Moderator/Facilitator (Online), 1996-2000 eGroups Groups Moderator/Facilitator (Online), 1996-2000 Yahoo Groups Moderator/Facilitator (Online), 1996-2008 2008 Softball Champions, Orlando Recreational Bureau MVP Award, 2009 Champions, Central Florida Softball League LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES UNIVERSITY BEHAVIORAL CENTER, Orlando, FL 2001 - Present Director, Performance Improvement and Risk Management Certified/Licensed Health Care Risk Manager Development and oversight of multi-disciplinary Performance Improvement and Risk Management programs for a 112 bed psychiatric hospital including project management, internal auditing, regulatory compliance, data collection, reporting, trending, and analysis, building custom databases and spreadsheets utilizing Microsoft Office products, and completing investigations in compliance with state statutes and federal rules. Additionally, responsibilities include providing hands-on counseling, leadership, and supervision for staff and at-risk youths 6-17 years old with multiple diagnoses in a psychiatric hospital. Developing and implementing behavioral data tracking formulae, documents, and reports. CANDOR COMMUNICATIONS, New York - Orlando - Toronto, 1988 - 2001 Owner, Publisher, Editor, Writer, Marketing, Consultant Created, published, marketed, and distributed small magazines for target audiences via direct mail. Additionally provided management consulting and personal counseling. STATE OF NEW YORK, OMRDD, Brooklyn, NY 1978 - 1990 ICF Program Manager, Treatment Team Leader, QMRP Responsible for developing, implementing, and evaluating a comprehensive 24/7 community-based residential and treatment services delivery system utilizing existing services and creating new networks in the community. Also responsible for patient care, in-service education and orientation programs, quality assurance & utilization review, risk management, social services, activities therapy, medical records, managing field operations, and assuring compliance with OHSA, AHCA, and other governmental regulations while administering and maintaining optimum standards of patient care. Responsible for supervision of residential treatment managers and clinical treatment teams. SILAS B. HAYES MEDICAL CENTER, US ARMY, Ft. Ord, CA 1974 - 1976 Emergency Medical Specialist, Licensed Practical Nurse Performed all services available in a large Hospital Emergency Room. Also trained and was responsible for specialized driving and various aspects of hospital administration. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES PRESENTED Provided continuing professional training for staff in the following disciplines: CPR, 1978-1990 First Aid, 1978-1990 Behavior Management, 1980-1990 Medical Records Management, 1984-1990 Long Term Care of DD/MR Populations, 1984-1990 Interdisciplinary Treatment Team Communication and Documentation, 1985-1990 OSHA Regulations for Residential Facilities, 1985-1990 OSHA Regulations for Day Treatment Operations, 1985-1990 Behavioral Data Review, Auditing, Reporting, Graphing, 2002-present Risk Management Program, Abuse Reporting, 2007-present Performance Improvement/Quality Assurance, 2007-present Cultural Sensitivity, Gender/Sexuality Stereotyping, 2007-present Trauma Informed Care, 2007-present Customer Service, 2007- present LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Central Florida Computer Society, Vice President, 2000 Professional Crisis Management Association, 2001-present PsycheSafe, a PSO (Patient Safety Organization), 2009-present LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES I look forward to hearing from you. WRITE TO ME CALL: 407-325-1482 |