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Orlando Area, FL CELLPHONE and VOICE MAIL - 407-325-1482 EMAIL - candoor @ gmail . com A few words in a resume does not adequately represent what I can bring to your organization, so I encourage you to call and ask specifically what you need to know to determine if I am the right person for you. (USE THE LINKS BELOW - THEY WORK BETTER THAN SCROLLING) LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Summary I have had success and satisfaction both leading and being part of a team that provides safe, quality care to people. My expertise in compliance, quality, safety, and risk management has been primarily in health care, however quality practices, analysis, and programs share the same basic fundamentals: communication, teamwork, buy-in, attention to detail, and an effective monitoring and response system. I am open to giving my heart, mind, and skills to other areas as well. I currently hold a Florida License in Health Care Risk Manager and since 2007 served as Director of Risk Management and Performance Improvement for a 112 bed class 3 psychiatric hospital and as an Administrator for an ICF (Intermediate Care Facility). I have experience managing residential psychiatric and nursing facilities. At each task, I improved quality, reduced spending, and and had excellent regulatory surveys. This is done by conveying the importance of quality care and implementing systems that make it easier for staff to implement quality without waste. Developing excellent relationships with regulatory surveyors adds to the quality and produces surveys with minor or no citations. While much of my career has focused on human services and consultations because I enjoy the inherent rewards found in helping others, my life experience is and interests are diverse and eclectic. I welcome you to question or test me. I thrive on learning and am open to any position in any field that offers a challenging and rewarding work experience. My personal interests include music, writing, photography, computers, learning, softball, running, staying fit and living healthy, community service, helping others, and sharing positive activities with friends. I currently pitch for several softball teams in the Orlando area. I offer my knowledge, experience, abilities, and enthusiasm to your organization. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES EDUCATION Graduate Cornell University Extention, Brooklyn NY, 1980-1990 Continuing Professional Education in Health Care Management, QA Audits, Behavior Management, Community Relations, Day Treatment Program Operations. Brooklyn College, CUNY, Brooklyn NY, 1987-1988 Graduate Study in Child Psychology Undergraduate Brooklyn College, CUNY, Brooklyn NY 1983-1987 Bachelor of Science in Psychology, Major GPA 3.84, Summa Cum Laude US Army, Ft. Sam Houston, Texas, 1974, Silas B Hayes Hospital, CA, 1975 Emergency Medical Specialist, Paramedic, LPN, 1974-1975 Professional Health Care Risk Management, University Behavioral Center Quality Assurance Management, Psychiatric Solutions, Inc Continued In-Service education in current standards for infection control, safety, CPR, First Aid, DCF, AHCA, OSHA, and Joint Commission regulations for residential hospitals. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES LICENSURE/CERTIFICATION Certified/Licensed Health Care Risk Manager, AHCA, 2008-present Professional Crisis Management, Level II Practitioner, 2001-2012 CPR, BLS for Health Care Providers, AHA, 2001-present Universal First Aid Certificate, ASHI, 2001-present Emergency Medical Technician, US Army, California and Texas, 1974-76 Licensed Practical Nurse, US Army, California and Texas, 1974-76 Qualified Intellectual Disability Professional (QIDP), New York, AHCA, OSHA, 1983-present CPR Training Trainer, American Red Cross, New York, 1978-1992 Advanced First Aid Trainer, Am. Red Cross, New York, 1978-1993 Behavior Management Trainer, New York, 1980-1993 Crisis Intervention Trainer, New York, 1978-1993 Quality/Compliance Auditor - New York, 1984-1993 LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Work / Education Honorable Discharge, US Army, 1976 Employee of the Month, Brooklyn Developmental Center, 1979, 1981, 1983 Deans List, City University of New York, 1985, 1986, 1987 Special Baccalaureate Program Honors, City University of NY, 1986, 1987 Member, Honor Society, Brooklyn College, 1987 On The Spot Award, University Behavioral Center, 2002 Numerous "Fish" Awards, University Behavioral Center, 2002-2004 Three Star Awards, University Behavioral Center, 2004-2006 Numberous Three Star Cards, University Behavioral, LLC 2007-2012 Computers / Online (Organizer) Central Florida Computer Society, Vice President, 2000 Autistic Children's Christmas Party, Webmaster, Logistics, Comm., 2000 ONElist Groups Moderator/Facilitator (Online), 1996-2000 eGroups Groups Moderator/Facilitator (Online), 1996-2000 Yahoo Groups Moderator/Facilitator (Online), 1996-2008 Softball (Teamwork) 2008 Softball Champions, Orlando Recreational Bureau (Pitcher) MVP Award, 2009 Champions, Central Florida Softball League (Pitcher) 2011, 2012, 2013, 2014 Champions, Orlando Sports and Social Club (Pitcher) MVP Award, 2011 Champions, Sports With a Purpose League (Pitcher) 2013, 2014, 2015 Champions, Red Bug Lake League (Pitcher) 2014, 2015 Champions, Seminole Softball (Pitcher) 2013, 2014, 2015 NAGAAA Softball World Series (Pitcher) LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Quest, Inc 2013 - 2015 ICF (Intermediate Care Facility) Administrator 24/7 management of all operations for a three home 24-bed ICF where people with profound intellectual, physical, and medical disabilities received care and education. Guided 9 managers to provide for all needs through 52 direct care staff, 24 nurses, and 10 support staff. During my tenure, we i mproved care, reduced hospitalizations, eased transition for individuals and families facing the final stages of life, achieved outstanding results in all regulatory surveys, while redicing spending. UNIVERSITY BEHAVIORAL CENTER, Orlando, FL 2001 - 2012 Director, Performance Improvement and Risk Management Development and oversight of multi-disciplinary Performance Improvement and Risk Management programs for a 112 bed psychiatric hospital. Tasks included developing and managing systems for auditing and investigation, regulatory compliance, data collection and analysis, reporting and education. Skills include building custom databases and spreadsheets, writing policies and procedures, providing hands-on counseling for staff and at-risk youths, and monitoring compliance with state statutes and federal rules, i.e. The Joint Commission, CMS, AHCA, SAMH. CANDOR COMMUNICATIONS, New York - Orlando - Toronto, 1988 - 2001 Owner, Publisher, Editor, Writer, Marketing, Consultant Developed and distributed target-market publications and social networks. STATE OF NEW YORK, OMRDD, Brooklyn, NY 1978 - 1990 ICF Program Manager, Treatment Team Leader, QMRP/QDDP/QIDP Responsible for developing, implementing, and evaluating a community-based residential treatment services and overall operations for the facility including supervision of managers and leading clinical treatment teams. SILAS B. HAYES MEDICAL CENTER, US ARMY, Ft. Ord, CA 1974 - 1976 Emergency Medical Specialist, Licensed Practical Nurse, Specialty Driver Provide emergency room care in a 600-bed hospital. Security driving for dignitaries. LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES PRESENTED Provided continuing professional training for staff in the following areas: CPR, 1978-1990 First Aid, 1978-1990 Behavior Management, 1980-1990 Medical Records Management, 1984-1990 Long Term Care of DD/MR Populations, 1984-1990 Interdisciplinary Treatment Team Communication and Documentation, 1985-1990 OSHA Regulations for Residential Facilities, 1985-1990 OSHA Regulations for Day Treatment Operations, 1985-1990 Cultural Sensitivity, Gender/Sexuality Stereotyping, 2007-2012 Trauma Informed Care, 2007-2012 Behavioral Data Review, Auditing, Reporting, Graphing, 2002-present Risk Management Program, Abuse Reporting, 2007-present Performance Improvement/Quality Assurance, 2007-present Customer Service, 2007- present LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES Central Florida Computer Society, Vice President, 2000-2001 Professional Crisis Management Association, 2001-2014 PsycheSafe, a PSO (Patient Safety Organization), 2009-present Florida Life Safety Healthcare Association, 2013-2015 LICENSES/CERTIFICATES PROGRAMS/WORKSHOPS PROFESSIONAL MEMBERSHIPS HONORS/ACTIVITIES I look forward to hearing from you. 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